9vgo's Privacy Policy — Your information is safe with us

Welcome to 9vgo. Our Privacy Policy explains what information we collect when you use our website or mobile app, how we use it, and the steps we take to protect your privacy.

9vgo believes that every user's privacy is a fundamental right. We will never sell, rent, or misuse your information without your consent. This Privacy Policy applies to all services offered on our platform.

By using 9vgo, you agree to this Privacy Policy. If you disagree with any part of this policy, please contact us before using our services.

9vgo collects only the information needed to provide you with the best possible service. We never collect excessive or unnecessary data. A detailed breakdown of what we collect is provided below:

9vgo uses your information only for legitimate, specified purposes. We use this data to improve your experience and maintain the quality of our services.

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support and respond to your inquiries.
• To prevent fraud, money laundering, and other illegal activities.
• To recommend games and offers tailored to your preferences.
• To inform you about promotional offers and bonuses (with your consent).
• To fulfill legal obligations and meet regulatory requirements.
• To improve platform performance and security.

9vgo does not generally share your personal information with third parties. However, limited data may be shared in certain specific circumstances:

• Payment Processors: Necessary information is shared with Mobile Banking, Nagad, Rocket, and similar services to process transactions.
• Law Enforcement: Information may be disclosed in compliance with valid legal requirements or court orders.
• Identity Verification Services: Information is verified through approved verification agencies as part of the KYC process.
• Technology Partners: Hosting and cloud service providers may access limited data under strict confidentiality agreements.

9vgo uses cookies to enhance your experience on our website. Cookies are small text files stored in your browser that help make your visits smoother and more convenient.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Helps analyze which sections of the site are used most, so we can improve our services.
• Functionality Cookies: Remembers your preferred language and settings.
• Targeting Cookies: Used solely to show you relevant offers, with your consent.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features on the site.

9vgo protects your data using industry-standard security practices. Our security systems are continuously monitored and regularly updated.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Data is stored in encrypted form in the database.
• Regular security audits and penetration testing are conducted.
• An automated system is in place to detect suspicious activity.
• Two-factor authentication is available to secure access to your account.
• Data backups are performed regularly and stored securely.

9vgo retains your data only for as long as necessary. All information is kept while your account remains active. Even after account closure, certain data may be retained for a defined period to meet legal obligations.

• Transaction records: minimum 5 years (as required by financial regulations).
• Identity verification documents: up to 3 years after account closure.
• Gaming history: retained while the account is active and for 1 year after closure.
• Support communications: up to 2 years.
• Marketing preferences: until consent is withdrawn.

As a 9vgo user, you have several important rights over your own data. Contact us at any time to exercise these rights.

9vgo is an adult gaming platform. Our services are intended solely for individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

If you believe a minor is using our platform, please notify our support team immediately.

9vgo may update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or through a notification on the platform.

• The date of any changes will always be shown at the top of this page.
• For significant changes, you will be notified before the new policy takes effect.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.